MovieConnect ships orders every week Australia wide. Our objective in setting our shipping rates is solely to recover the costs imposed by the various carriers and recoup the costs of packaging required to get your order to you in one piece. From time to time these costs are varied, and our shipping charges will vary accordingly.

In the majority of cases we will have your selected item in stock and it will be shipped to your nominated recipient when payment has been cleared.

We ship items in good faith and rely on the honesty and integrity of our various carriers to deliver the goods to you as addressed. As a general rule, MovieConnect will not be held responsible for shipments that go missing or items that go missing from shipments. At our sole discretion, depending on the shipping destination and your history with MovieConnect, we would however hope to be able to achieve a mutually satisfactory resolution to any such situation. Note also that we reserve the right to upgrade your chosen shipping method at no extra cost to you for reasons of safety and/or practicality.

MovieConnect will strive to supply you with any of our listed items that are available in Australia as quickly as possible. We endeavour to keep a wide range of our items in stock, however we are unable to keep every single item. If we do not have your selected item in stock, we will source it from our distributors, and will then despatch it to you as soon as possible.

If we do not have your preferred item in stock, we will mail it off to you within 2-5 working days of placing your order. All orders placed after 11:00am will be processed the next business day.

Please refer to the delivery details below for Australian and International shipping charges.

AUSTRALIAN ORDERS

Via AUSTRALIA POST - Parcel Post  

(Prices do vary for box sets and bundles)

These prices are Australia wide for all states and territories.

Via AUSTRALIA POST - Express Post

On request, any item can be shipped using Registered mail, and or Express Post at a higher cost. (enquiries@movieconnect.com.au).

Insurance is optional and is only available when standard post is selected. Insurance is not available for Express Post shipment. Customer will cover any insurance charges. Contact us here for fees. (enquiries@movieconnect.com.au)

MovieConnect will endeavour to securely package items, however we cannot be held responsible for any rough treatment which may occur in the postage process.

Whilst the Aust Post mail service is very reliable, some items may become delayed within the postal process.  If this does occur, please enquire with your local post office and wait a minimum of 10 business days before lodging a query with our office. (enquiries@movieconnect.com.au).

DELIVERY CHARGES FOR ITEMS OTHER THAN DVD's CD's & GAMES

For items listed below, shipping charges will vary depending on size, shape and weight. Please contact us by email (enquiries@movieconnect.com.au) for shipping charges on these items.

SHIPPING OUTSIDE AUSTRALIA

Via AUSTRALIA POST - Airmail Post

The most economical method of delivery is Australia Post Air Mail (this is NOT the same as Economy Air Mail).
Air Mail deliveries usually occur within 7 days of shipment for New Zealand purchases and 14 days of shipment for purchases to other parts of the world.

All International orders for DVD’s, CD’s & Games will incur a postage and handling fee of AU$12 and an additional AU$2 per title or AU$4 per box set. To enquire about other items shipping charges (eg. Xbox Consoles and accessories) please contact (enquiries@movieconnect.com.au)

Occasionally International mail may become delayed, missorted or misdirected. MovieConnect must allow at least 5 - 6 weeks before we can request an investigation by Australia Post for any late delivery.

International Customs: MovieConnect does not charge any customs duties on International shipments. If any additional customs charges are incurred during your shipment, they are not calculated or monitored by us nor are they our responsibility. Additional charges for customs clearance must be covered by you. 
While we do not expect that there will be any additional charges attached to your order, we recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your on-line order. MovieConnect cannot be held responsible for international taxes or levies charged for your order.
YOU are responsible for ensuring that the content of your order meets all censorship requirements in your country. MovieConnect cannot be held responsible for confiscated packages.

DVD REGION

DVD region coding limits which countries that a DVD can be played in. For instance, a Region 4 DVD can only be played in the countries/regions such as Australia, New Zealand, Pacific Islands and South America, as stated below. A Region 1 DVD (intended for United States and Canada) will not play on a DVD player sold in Australia, which is restricted to playing Region 4 DVDs only.

Multi region DVD players are capable of playing DVDs coded in any region. They usually supports both PAL and NTSC format, but old players may only support one format, so please check the DVD player manual or with the manufacturer if in doubt. In general, all available DVDs are in Region 4 PAL format, unless otherwise stated.

No refund will be authorised for any incompatible product purchased.

COLOUR FORMAT

There are two formats :
PAL (Phase Alternate Lines)
NTSC (National Television Standards Committee)

NTSC is used mainly in North America, Japan, Mexico and Canada.
PAL is used almost everywhere else in the world, including Australia and New Zealand.

Most televisions and DVD players have been designed over the past few years to support both PAL and NTSC, but say for example if you play an NTSC DVD on a PAL only system, and vice versa, the picture on your monitor will be distorted.